Shipping Policy

Shipping Policy

This Shipping Policy explains how orders placed through Morloft are processed, shipped and delivered.

Shipping Destinations

We currently deliver exclusively to addresses within the United Kingdom.

We do not currently ship to countries outside the United Kingdom.

Certain remote areas, islands or restricted postcodes may be excluded from delivery or may require additional delivery time. If we are unable to deliver to your address, we will contact you as soon as possible.

Free Shipping

We offer free standard shipping on all orders delivered within the United Kingdom.

No standard delivery charge will be added at checkout.

Any additional charges resulting from an incorrect or incomplete delivery address, a refused parcel or repeated delivery attempts may be charged to the customer where permitted by law.

Order Processing

Orders are processed after payment has been successfully completed.

Please allow time for your order to be prepared, packaged and transferred to the delivery carrier.

Orders are not normally processed or dispatched on weekends or UK public holidays. Orders placed during these periods will be processed on the next available working day.

During busy periods, product launches, sales or public holidays, processing may take longer than usual.

Estimated Delivery Time

Our estimated delivery time is 8 to 14 days after your order has been dispatched.

Delivery times are estimates and are not guaranteed. Your order may arrive earlier or later depending on the carrier, destination, customs procedures, weather conditions, seasonal demand or other circumstances outside our reasonable control.

Unless expressly stated otherwise, delivery dates shown on our website or in order communications are estimates only.

Order Confirmation

After placing your order, you will receive an order confirmation at the email address provided during checkout.

Please check that all order details are correct, including:

  • Your full name;

  • Your delivery address;

  • Your postcode;

  • Your email address;

  • Your telephone number; and

  • The products, sizes, colours and quantities ordered.

Contact us as soon as possible at info@morloft.com if any information is incorrect.

We cannot guarantee that changes can be made after an order has entered processing or has been dispatched.

Tracking Information

Where tracking is available, you will receive a shipping confirmation email containing your tracking details after your order has been dispatched.

Tracking information may take several working days to become active after the parcel has been handed to the carrier.

In some cases, an order may be transferred between multiple local or international delivery partners. The tracking information may therefore not update at every stage of the journey.

Multiple Shipments

Products from the same order may occasionally be shipped separately.

You may therefore receive more than one parcel or tracking number for a single order. You will not be charged any additional standard shipping costs when an order is divided into multiple shipments.

Large Foam Play Mat Deliveries

Foam play mats are large products and may be rolled, folded or compressed for transportation.

After opening the packaging, the mat may require time to return to its intended shape. Minor creases, pressure marks or temporary odours caused by packaging and transportation will normally reduce after the mat has been unpacked and laid flat in a well-ventilated room.

Please take care when opening the parcel. Avoid using sharp objects close to the product, as damage caused while opening the packaging may not qualify as a manufacturing defect.

Delivery Delays

Although we aim to deliver all orders within the estimated timeframe, delays may occasionally occur.

Possible causes include:

  • High order volumes;

  • Carrier delays;

  • Severe weather;

  • Public holidays;

  • Customs or border inspections;

  • Incorrect or incomplete address information;

  • Failed delivery attempts; and

  • Events outside our reasonable control.

Please allow the full estimated delivery period before contacting us about a delayed order.

If your order has not arrived after the estimated delivery period, contact us at info@morloft.com with your full name and order number.

We will review the tracking information and assist you with the next steps.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

Morloft is not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated address information supplied by the customer.

If you notice an error in your address, contact us immediately at info@morloft.com.

We will attempt to update the address, but we cannot guarantee that changes can be made once processing or dispatch has begun.

If a parcel is returned because the address was incorrect or incomplete, additional shipping charges may apply before the order can be sent again.

Failed Delivery Attempts

The delivery carrier may make one or more delivery attempts or leave the parcel in a safe place, with a neighbour or at a local collection point.

It is the customer’s responsibility to monitor the tracking information and follow any instructions provided by the carrier.

If a parcel is not collected or delivery cannot be completed, it may be returned to the sender or another logistics facility.

Additional shipping, handling or redelivery costs may be deducted from any refund or charged before the order is resent, where permitted by law.

Parcels Marked as Delivered

If the tracking information shows that your parcel has been delivered but you cannot locate it, please:

  • Check around the delivery address;

  • Check any safe places;

  • Ask members of your household;

  • Ask your neighbours;

  • Check for a delivery card or carrier message; and

  • Contact the delivery carrier.

If you are still unable to locate the parcel, contact us at info@morloft.com as soon as possible.

Please include your order number and delivery address so that we can review the situation.

Lost Parcels

A parcel will not automatically be considered lost simply because tracking has not updated for several days.

Where appropriate, we may open an investigation with the delivery carrier. Carrier investigations can take time to complete.

We will determine the appropriate solution after reviewing the available tracking information and the outcome of any carrier investigation.

Your statutory rights will not be affected.

Damaged Parcels

Please inspect your parcel and product as soon as possible after delivery.

If your parcel or foam play mat arrives damaged, contact us immediately at info@morloft.com.

Please include:

  • Your order number;

  • A description of the damage;

  • Photographs of the complete product;

  • Close-up photographs of the damage;

  • Photographs of the outer packaging; and

  • A photograph of the shipping label.

Please keep the product and all original packaging until we have reviewed your claim and provided further instructions.

Incorrect Items

If you receive the wrong product, size, colour or design, contact us immediately at info@morloft.com.

Do not return the item before receiving instructions from us.

We will review the issue and arrange an appropriate solution in accordance with your statutory rights.

Refused and Uncollected Parcels

Please do not refuse a delivery without contacting us first.

Refusing a parcel does not automatically cancel your order or guarantee that the parcel will be returned to the correct returns facility.

If a parcel is refused or not collected, any delivery, return, customs, handling or storage charges incurred may be deducted from your refund where permitted by law.

Please refer to our Returns and Refunds Policy for information about cancelling or returning an order.

Customs and Import Charges

Orders placed through Morloft are intended for delivery within the United Kingdom.

Where customs duties, import taxes or other charges apply, the responsibility for these costs will be shown during checkout or communicated where applicable.

If you have any questions about your order, please contact us at info@morloft.com.


Changes to Orders

Contact us as quickly as possible if you wish to change or cancel an order.

We cannot guarantee that an order can be changed or cancelled after it has been placed, as it may enter processing immediately.

Once an order has been dispatched, it cannot normally be cancelled before delivery. You may instead need to follow the return procedure described in our Returns and Refunds Policy.

Contact Us

For questions regarding shipping, tracking or delivery, contact us at:

Email: info@morloft.com

Please include your full name and order number so that we can assist you efficiently.